Family Satisfaction Surveys

Johnson Consulting Group helps to address all of the operational and financial needs of funeral home and cemetery clients through insight and actionable intelligence for the funeral home industry.

Family satisfaction is directly tied to a funeral business’s financial success! The JCG Performance TrackerTM provides funeral homes and cemeteries timely, accurate measurements of customer service and sales performance. This program surveys your families’ satisfaction and records all sales details allowing you to closely monitor arranger, location and company performance to enable actionable measures to improve your business.